All of our clients with active support contracts are given access to our online support desk where requests for advice and support may be placed. The desk is available 24x7 and as calls are progressed these will be updated by our support team, allowing clients to review the status of their ticket at any time.

The online helpdesk allows us to provide clients with a monthly statement showing calls logged, closed, status and feedback received from client support staff. We accept telephone calls and direct email submissions too from 0900 to 1700 Monday through Friday and all incidents logged through those routes will automatically be added in to the client support portal.

In addition we are also building an online knowledge base so that customers can get self help on common issues and questions on the Joomla content management system, their website and their hosting.

These resources are exclusively the reserve of clients with active support agreements.

Existing clients can login using the "My Helpdesk" link at the top of the site and start logging support calls immediately.

See the following screen grabs of our helpdesk application in action.  

Contact Us On +44 (0)845 544 0350 or Complete Our Online Enquiry Form