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Spectre/Meltdown Update

The press has been awash with reports over the last couple of days about two vulnerabilities that have been found in common computer chips used in billions of computer devices across the globe.

Meltdown and Spectre are the names you will have doubtless seen plastered all over the media and whilst there are no known exploits for these bugs yet, they do represent serious issues to all levels of Intel and Arm processor powered computing, and that unfortunately means web hosting too!

We have been in contact with our own hosting providers to determine the exact scope and impact of these security vulnerabilities. It is our current understanding that we are not vulnerable to the Meltdown (Variant 3) exploit because of our usage of KVM virtualisation on our hosting platform. However, we will still be taking the necessary steps to protect all of our customers from the impact of the Spectre (Variants 1 and 2) exploits.

As soon as the patches necessary to mitigate the vulnerabilities are available and have been verified these will be applied across all our servers. This patch will require servers to be rebooted to take effect but any service outage will be carefully controlled and executed out of core business hours. Downtime should be less than 60 seconds per server. We will provide a further update in due course when we have further information on patch availability.

Big Commerce customers can expect similar actions to be taken on that platform by the Big Commerce engineering team and again we will be in touch if we need to advise of any planned service outages.


  • The big commerce platform integrated really well into google, if we add a new product it sometimes takes as little as a couple of weeks for it to show on the front page of google. We have been recommending BFD and Big Commerce to others and they have all been delighted with the response and quality shown by both the company and the platform.
    Mark Brooks - Managing Director, Wholesale Heaters
  • The service and responsiveness from the team at Big Front Door has been first class. The site has never been down in all the years we've been with the company and all my queries have been answered within 24 hours.
    Brian Wilson - Director, Wilson Smillie Consulting
  • Had a great experience with these guys from concept to launch. Whilst they didn't hang about getting things done, everything was done consultatively and thoroughly.

    They gave full control to me but used their professional knowledge and experience to advise what was best for my business. Would highly recommend these guys to any business or start up like mine. Thanks to Dave and his team for their help.

    Ryan Murrant - Owner, Ryan Murrant Photography
  • Many thanks for the work you have done designing our new website. You took the time to understand what we wanted and then delivered on time with the minimum of fuss. Our head office is very impressed with our new site and can’t believe it went live so quickly.
    Alan Goldie - Managing Director Sys-Care
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    Victoria Sawers - Alvic Sliding Wardrobes